Behind the scenes | A Very British Airline

Operations manager Kevin McKenzie reveals how BA manages the challenges of operating out of the world's most congested airport.

Watch
Further Information
Similar broadcast resources
Travel & Tourism  |  BBC

Connecting flights | A Very British Airline

A close look at the delicate operation that is making sure connecting flights match up.

Travel & Tourism  |  BBC

Terminal 5 baggage service | A Very British Airline

An in-depth look at Heathrow Terminal 5's baggage system which features 11 miles of conveyor belts.