Behind the scenes | A Very British Airline
Operations manager Kevin McKenzie reveals how BA manages the challenges of operating out of the world's most congested airport.Tweet
Connecting flights | A Very British Airline
A close look at the delicate operation that is making sure connecting flights match up.
Terminal 5 baggage service | A Very British Airline
An in-depth look at Heathrow Terminal 5's baggage system which features 11 miles of conveyor belts.