Synopsis
Fred gives the trainees a fine dining experience and highlights behaviours of the waiting staff that are key to good service.
- Programme: Michel Roux's Service
- Episode: 1
- Channel: BBC Two
- Broadcast year: 2011
- Hospitality & Catering | Providing Customer Service in Hospitality
Licence: ERA Licence required
Free to watch for UK schools, colleges and universities with an ERA Licence
UK only
Staff and students of licensed education establishments only
Cannot be adapted
Add Notes
More clips from Michel Roux's Service
Fundamentals of waiting | Michel Roux's Service
Fundamentals of waiting | Michel Roux's Service
The trainees get a crash course in the basics of waiting.
Ordering problems | Michel Roux's Service
Ordering problems | Michel Roux's Service
One of the trainees has brought the wrong-sized beer and another table has been waiting 20 minutes for their drinks.
Shadowing waiters in Zizzi's | Michel Roux's Service
Shadowing waiters in Zizzi's | Michel Roux's Service
The trainees get a chance to soak up waiting tricks and tips as they shadow waiters at a chain of Zizzi's.
Waiter gets upset whilst training | Michel Roux's Service
Waiter gets upset whilst training | Michel Roux's Service
One of the trainees gets upset when the others are rude and demand a lot from his service.
Walk-ins and reservations | Michel Roux's Service
Walk-ins and reservations | Michel Roux's Service
Confusion about table numbers mounts as the amount of walk-ins increases and people are told to leave their table.
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