Customer Experience
British Airways First Class | A Very British Airline
British Airways First Class | A Very British Airline
Featuring a short look behind the airline's 'millionaire's door' at Heathrow and a run-through on the level of detail ta...
Chambermaid's at a Thai Hotel | Stacey Dooley
Chambermaid's at a Thai Hotel | Stacey Dooley
Stacey Dooley experiences a day in the life of a Thai hotel chambermaid.
Checking a hotel room | Amazing Hotels: Life Beyond the Lobby
Checking a hotel room | Amazing Hotels: Life Beyond the Lobby
Giles Coren has a go at checking a 5-star hotel room is up to the highest standard.
Customer service | A Very British Airline
Customer service | A Very British Airline
The cabin crew recruits get some pointers on customer service, particularly their uniforms.
Customer service: good or bad? | Are we being served?
Customer service: good or bad? | Are we being served?
Arkin Salih explores a popular restaurant that has been receiving some bad reviews.
Challenging situations | A Very British Airline
Challenging situations | A Very British Airline
The cabin crew act out different role plays in a number of delicate situations, including asking for a belt extension for an ...
Customer service: tips and tricks | Are we being served?
Customer service: tips and tricks | Are we being served?
Arkin Salih helps the waitstaff to improve their service.
Concierge bag scam | The Secret Tourist
Concierge bag scam | The Secret Tourist
Matt Allwright demonstrates how scams can catch unsuspecting tourists.
Restaurant scam | The Secret Tourist
Restaurant scam | The Secret Tourist
Matt Allwright showcases popular restaurant scams often used against foreign tourists.
Airport, Cruises and Passenger Transport
Aircraft scheduling | A Very British Airline
Aircraft scheduling | A Very British Airline
An in-depth look behind the scenes with the British Airways team scheduling and managing all their daily 800 flights across the ...
The Panama Canal | The Cruise: A Life at Sea
The Panama Canal | The Cruise: A Life at Sea
The cruise ship passes through the famous Panama Canal, which allows easy passage from the Pacific Ocean to the Atlantic.
British Airways Cabin Crew | A Very British Airline
British Airways Cabin Crew | A Very British Airline
Behind the scenes at British Airways tough training course faced by new recruits.
Cruise ship amenities | The Travel Show
Cruise ship amenities | The Travel Show
Christa Larwood explores the activities on the Symphony of the Seas, the world's largest liner.
Training to become a pilot | A Very British Airline
Training to become a pilot | A Very British Airline
Trainee cadets talk frankly about the ups and downs of learning to fly with British Airways.
Symphony of the Seas | The Travel Show
Symphony of the Seas | The Travel Show
Christa Larwood explores the world's largest cruise ship.
Behind the scenes | A Very British Airline
Behind the scenes | A Very British Airline
Operations manager Kevin McKenzie reveals how BA manages the challenges of operating out of the world's most congested airport.
Dubai airport | The Travel Show
Dubai airport | The Travel Show
Rajan Datar explores the expansion of Dubai's airport.
Terminal 5 baggage service | A Very British Airline
Terminal 5 baggage service | A Very British Airline
An in-depth look at Heathrow Terminal 5's baggage system which features 11 miles of conveyor belts.
Late trains and the pressure on the service | The Railway: Keeping Britain on Track
Late trains and the pressure on the service | The Railway: Keeping Britain on Track
An explanation of the pressure on keeping King's Cross Station running smoothly.
Connecting flights | A Very British Airline
Connecting flights | A Very British Airline
A close look at the delicate operation that is making sure connecting flights match up.
King's Cross customer service | The Railway: Keeping Britain on Track
King's Cross customer service | The Railway: Keeping Britain on Track
How customer service workers are trained at one of London's busiest train stations.
Covid at Heathrow | The Airport: Back in the Skies
Covid at Heathrow | The Airport: Back in the Skies
A look at how Covid affected Heathrow airport.
King's Cross Station | The Railway: Keeping Britain on Track
King's Cross Station | The Railway: Keeping Britain on Track
The opening of the new addition to King's Cross Station.
Christmas 2021 at Heathrow | The Airport: Back in the Skies
Christmas 2021 at Heathrow | The Airport: Back in the Skies
A look at the first Christmas with Heathrow fully open after Covid.
Preparing a plane | A Very British Airline
Preparing a plane | A Very British Airline
Known as ''aircraft groomers'' are contracted workers that British Airways hire to clean the planes between flights.
Global Destinations & Working Overseas
Full Moon Party | Stacey Dooley
Full Moon Party | Stacey Dooley
Stacey Dooley looks into the negative effects of tourism in Thailand and the effect on the local population.
Plaza de España, Seville | Getaways
Plaza de España, Seville | Getaways
Jennifer and Joe check out the impressive Plaza de España situated in a massive Sevillian park.
Building development in Dubai | The Travel Show
Building development in Dubai | The Travel Show
Rajan Datar explores the newest buildings and how they are being developed.
Rijeka | Getaways
Rijeka | Getaways
Rijeka was given the European capital of culture in 2016, with Jennifer and Joe discovering its busy fish markets and quirky buildings.
Shangri-La Hotel | Amazing Hotels: Life Beyond the Lobby
Shangri-La Hotel | Amazing Hotels: Life Beyond the Lobby
Monica Galetti and Giles Coren explore the hotel in the Shard.
Tourist attractions in Seville | Getaways
Tourist attractions in Seville | Getaways
Jennifer and Joe explore the tourist attractions of Seville including the Real Alcázar de Sevilla.
Old-town Dubai | The Travel Show
Old-town Dubai | The Travel Show
Rajan Datar explores the old town in Dubai.
Opatija | Getaways
Opatija | Getaways
Jennifer and Joe are in northern Croatia to explore the resort of Opatija, featuring a wonderful 7-mile coastal walk.
A holiday in Tunisia | Holiday
A holiday in Tunisia | Holiday
Jill visits Tunisia and looks around both tourist and traditional sites.
Krk island | Getaways
Krk island | Getaways
Jennifer and Joe take a day excursion to Krk Island, where they submerge bottles of wine in the sea to speed up the aging process.
A Disney Magic Cruise | Holiday
A Disney Magic Cruise | Holiday
Michael explores the Disney Magic cruise liner.
Isle of Arran | Getaways
Isle of Arran | Getaways
Kirsty Wark takes a short getaway on her beloved island of Arran, where she delights in a special rum-soaked almond croissant.
A holiday in Iceland | Holiday
A holiday in Iceland | Holiday
Katy explores Reykjavik.
Tourism in Amsterdam | Getaways
Tourism in Amsterdam | Getaways
Vogue and Joe check out Amsterdam taking in the sights of the city from a canal ride as well as finding out how important cycling is.
Dubai Miracle Garden | The Travel Show
Dubai Miracle Garden | The Travel Show
Ade Adepitan visits the Dubai Miracle Garden, a vast garden with enormous vegetation sculptures.
Amsterdam Museums | Getaways
Amsterdam Museums | Getaways
Vogue and Joe take us through a run-down of some of Amsterdam's most popular museums.
Graffiti art in Dubai | The Travel Show
Graffiti art in Dubai | The Travel Show
The Travel Show finds out about ''calligraffiti'' a style of artwork that combines Arabic calligraphy and graffiti.
Food and drink in Amsterdam | Getaways
Food and drink in Amsterdam | Getaways
Vogue and Joe check out Amsterdam delicacies including raw herring, chips or ''fritjes'' and Jenever.
Seychelles | The Millionaires' Holiday Club
Seychelles | The Millionaires' Holiday Club
A short tour of an extremely remote hotel in Seychelles, where luxury and privacy are paramount.
Where to stay in Seville | Getaways
Where to stay in Seville | Getaways
Jennifer and Joe go through a few varied hotel options available in Seville.
Singapore street food | The Travel Show
Singapore street food | The Travel Show
The Travel Show find a street food stall in Singapore that serves the cheapest Michelin star food at under $2 per serving.
Tapas in Seville | Getaways
Tapas in Seville | Getaways
Jennifer and Joe get an authentic experience of sharing tapas in a busy lunchtime bar.
Flamenco in Andalucia | Getaways
Flamenco in Andalucia | Getaways
Jennifer and Joe learn about the timeless art of Flamenco, native to the Spanish region of Andalucia.