Video Streaming Platform: FAQs

Frequently Asked Questions

Below you will find answers to our frequently asked questions for ERA’s Video Streaming Platform. If you cannot find the answer or information you need here, please send us an email.

How do I create an account?
Why do you ask for my email address?
Why do you need my subject and role information?
Why do I need to register to view the content?
My institution is not listed. What should I do?
Can I create an institution account?
Does my school have an ERA Licence?
I’ve forgotten my password. What should I do?
I’m having problems signing in. What should I do?
Why can’t I access the service from overseas?
Can I use the ERA Video Platform outside the classroom?
Why is some content streamed and other content externally linked?
Can I embed programmes into a VLE?
The video I want to use is not available?
All streamed content is from the BBC. Why is this?
Can I request a specific video?
Do you have any materials to support the video content?
Video Player
On what devices can I watch a video?
Which web browsers are supported?
What should I do if a programme doesn’t play?
Can I download videos or save them offline?